This website is owned by Le Pont Boulangerie et Cafe (BUTBO GROUP SDN BHD 632876-U).
ACCEPTANCE AND CONFIRMATION OF ORDER
The client may place an order on the website. The process for placing an order is as follows:
Photo shown are for illustration purpose only. All cakes must keep refrigerated at 2°C - 6°C.
PAYMENT (SECURE TRANSACTIONS)Online payment is made exclusively by payment gateway iPay88. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.The products remain the property of the vendor until it receives full payment of the price.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
To cancel your order, please notify us at least 72 hours before your delivery time via WhatsApp / Call / Email. Cancellation subject to approval.
Please inspect your item upon reception and contact us immediately if the item is defective, damaged or wrong item, so that we can evaluate the issue and make it right.
If complaint is made a day after the delivery date, we will not be responsible for full refund or exchange of new cake due to many factors can be affecting the cake quality, taste and overall presentation. Partially refund will only be made as per case basis subject to your complain is with valid reason and proof of photo.
If your request is accepted, we'll create the refund via credit voucher only. There will be an expire date of 3 months for the credit voucher and you can apply the voucher on your next purchase in our website.
UNAVAILABILITY OF PRODUCTS
INTELLECTUAL PROPERTYAny texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
PROHIBITION OF SALES OUTSIDE THE NETWORKThe products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
APPLICABLE LAW AND DISPUTESThe Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.